HarborOne Bank announced today it has been rated by Forbes as the top bank in Massachusetts for the second year in a row based on data and ranking compiled by Forbes in collaboration with the analytics firm Statista.

The “Best-In-State” rating for HarborOne was based on interviews with more than 25,000 bank customers nationally using criteria such as overall recommendations and satisfaction, digital services, trust, terms and conditions, branch services and financial advice.

A bank's score is a direct reflection of customer opinion and satisfaction. Only banks receiving the highest ratings were awarded the title "Best-In-State" – about three percent of all banks nationwide.  Larger national and international banks and financial institutions that have branches in more than 15 states were excluded from the survey by Forbes and Statista, which focused on mid-sized banks.

“Receiving this award for the second year in a row speaks volumes about HarborOne’s commitment to customer service, and the willingness of our staff to go the extra mile to be certain we are delivering what customers want from their bank,” said James Blake, CEO of HarborOne Bank. “This honor pays direct tribute to our hardworking employees who were given stellar ratings for trustworthiness, sound advice and the general satisfaction of all our customers.”

Participants in the survey must live in the United States and have a checking or savings account at a bank. To be part of the assessed group, banks needed to score at least 70 out of 100 percent on the measurement tool.