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Top 10 Frequently Asked Questions

You can access your account number from a statement that has been mailed to you or by viewing an e-statement online by signing in to your online banking. Checking account numbers are also available on your checks.

HarborOne’s routing number is 211381372.

To close an account, you can visit any HarborOne branch. You can also send a secure message through the Service Center in your online banking or by faxing us a signed request to our Customer Service Center at 508-521-2668.

Depending on what type of item is being deposited, the hold time may vary.
Please refer to our Terms & Conditions for further detail.

By operation of federal law, beginning January 1, 2013, funds deposited in a noninterest-bearing transaction account (including an Interest on Lawyer Trust Account) no longer will receive unlimited deposit insurance coverage by the Federal Deposit Insurance Corporation (FDIC). Beginning January 1, 2013, all of a depositor’s accounts at an insured depository institution, including all noninterest-bearing transaction accounts, will be insured by the FDIC up to the standard maximum deposit insurance amount ($250,000), for each deposit insurance ownership category.

For deposit account or loan account discrepancies, please contact our Customer Service Center at 1-800-244-7592. For credit card discrepancies, if your card is serviced by Élan Financial Services, please contact them at 1-800-558-3424. 

Purchases made with a pin number have funds deducted from the account immediately. Non pin based transactions typically take two to three days to debit an account but that time may vary depending on the merchant.

Depending on the type of account you hold with HarborOne, we will assess an ATM fee of $1.25 for each transaction/inquiry made at a non HarborOne ATM. These fees will appear on your statement as an accumulation of those charges at the end of your statement cycle and not as individual charges.

Based on whether you used your pin number or not to make a gas purchase, the gas station may pre-authorize your debit card for an amount typically ranging from $1.00 to $100.00. Once the actual purchase amount posts to your account, the pre-authorized hold will release.

You can order checks from within your online banking profile through the Service Center. (If it has been a significant amount of time since your last order you may need to contact HarborOne's Customer Service Center at 800.244.7592 or visit a branch to order your checks)

You can also order checks by clicking the link below:
Click here to order checks

Please note by clicking you will be leaving our website and entering a website hosted by another party. Although we have approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the HarborOne Bank website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of HarborOne Bank.

In the instance your debit card transactions are out of your regular pattern, our Fraud Division may attempt to contact you to verify your purchases. We suggest notifying us of any travel plans to help avoid your card from being restricted if you are using it outside of your typical purchasing area. 

To notify us of your travel plans, log into online banking and follow the instructions below:

  • Go to "Service Center" tab
  • Under "Card Services" click "Notify HarborOne of My Travel Plans."
  • Fill out the secure form 
You can also call 800-244-7592.

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Corporate Office (No ATM or Branch available)
HarborOne Bank - Corporate Office
770 Oak St. Brockton, MA 02301

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Call Customer Service Center (800) 244-7592
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