Top 10 Frequently Asked Questions
Where can I find my account number?
You can access your account number from a statement that has been mailed to you or by viewing an e-statement online by signing in to your online banking. Checking account numbers are also available on your checks.
What is the Bank’s routing number?
HarborOne’s routing number is 211381372.
How do I close an account?
To close an account, you can visit any HarborOne branch. You can also send a secure message through the Service Center in your online banking or by faxing us a signed request to our Customer Service Center at 508-521-2668.
When are my funds available after a deposit?
Depending on what type of item is being deposited, the hold time may vary. Please refer to our Terms & Conditions for further detail.
By operation of federal law, beginning January 1, 2013, funds deposited in a noninterest-bearing transaction account (including an Interest on Lawyer Trust Account) no longer will receive unlimited deposit insurance coverage by the Federal Deposit Insurance Corporation (FDIC). Beginning January 1, 2013, all of a depositor’s accounts at an insured depository institution, including all noninterest-bearing transaction accounts, will be insured by the FDIC up to the standard maximum deposit insurance amount ($250,000), for each deposit insurance ownership category.
What do I do if I see a discrepancy on my bank statement account? On my credit card statement?
For deposit account or loan account discrepancies, please contact our Customer Service Center at 1-800-244-7592. For credit card discrepancies, if your card is serviced by Élan Financial Services, please contact them at 1-800-558-3424.
What is the difference when I make a purchase using my pin number versus not using my pin?
Purchases made with a pin number have funds deducted from the account immediately. Non pin based transactions typically take two to three days to debit an account but that time may vary depending on the merchant.
Why was I assessed an ATM fee?
Depending on the type of account you hold with HarborOne, we will assess an ATM fee of $1.25 for each transaction/inquiry made at a non HarborOne ATM. These fees will appear on your statement as an accumulation of those charges at the end of your statement cycle and not as individual charges.
Why is there a hold on my account from a gas station for a different amount than what I pumped for?
Based on whether you used your pin number or not to make a gas purchase, the gas station may pre-authorize your debit card for an amount typically ranging from $1.00 to $100.00. Once the actual purchase amount posts to your account, the pre-authorized hold will release.
You can order checks from within your online banking profile through the Service Center. (If it has been a significant amount of time since your last order you may need to contact HarborOne's Customer Service Center at 800.244.7592 or visit a branch to order your checks)
You can also order checks by clicking the link below:
Click here to order checks
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