We're with you

A Message to Our Customers

To Our Customers –

Below is an up-to-date summary of our commitments to our customers:

Here’s what you need to know:

1. HarborOne is taking every step we can to protect the health and wellness of customers and employees, while continuing to provide the service that you need to manage your financial situation. 
2. We strongly encourage all customers to use alternative banking channels like online and mobile banking and our ATMs to conduct your day to day banking business. Click here to learn more about Online and Mobile Banking.
3. Our current hours of operation for our branches and call center are below.  Again, we sincerely appreciate your support in using our drive up and appointment banking. service only if your need cannot be accommodated through our call center, online and mobile banking, or ATMs.  

Personal Banking Customers

• For eligible personal banking customers with immediate need, we will provide options for payment deferrals for auto loans, home equities, mortgages, and other personal loans by calling 508-895-1601 Monday-Friday from 8:30 am to 5:00 pm. 
• For credit card customers, please contact cardmember services at the number on the back of your credit card for personal assistance and inquiries regarding your account.
• We’ve increased the daily ATM withdrawal limit to $1,000
• We’ve increased the daily Mobile Deposit limit to $5,000 and monthly limit to $20,000
• Online and mobile banking is available 24/7 and can help you with everyday banking tasks such as monitoring your account activity, paying bills, making stops payments, and transferring money to and from your HarborOne accounts, and accounts at other banks. If you’ve been waiting for the right time to try online and mobile banking, please call us at 800-244-7592. We’ll get you set up and help you get started. It’s simple, safe, and very secure.

Business Banking Customers

• For eligible business banking customers with immediate need, your loan officer has information regarding payment deferrals on commercial and small business loans. Please contact your loan officer directly. If you don’t have your loan officer’s contact information, please call customer service at 800-244-7592
• We’ve increased the daily ATM withdrawal limit to $1,000
• HarborOne can assist with information regarding SBA and other government sponsored relief programs. Our team will continue to monitor all federal and state lending programs that can assist our customers.

Employees

• Banks fall within the state government’s definition of “essential services,” therefore our staff continues to operate as normally as possible to serve you. Those employees with the ability to work from home have been told to do so, while other staff continue to work from our branch and corporate locations
• All branches and corporate offices are using industrial cleaning services to keep them clean on an ongoing basis

It’s also important to note that our Middleboro and Montello branches were closed for a period of time due to potential exposure to Covid-19 by two staff members. Fortunately, both staff members have been cleared and are recuperating successfully at home, and those locations are open.

Continue to check back here for updates.

Stay safe, and be well.

Joseph Casey, President & Chief Operating Officer

Branch Hours of Service

NEW HOURS EFFECTIVE MARCH 30th

We are providing Appointment Banking at all locations listed below. If you have banking needs that cannot be accommodated at drive-up  or through Online and Mobile banking, please call us at 1-800-244-7592 to set an appointment. Private appointments can be used for needs such as loan closings, wire transfers, and access to safe deposit boxes.

Private Appointments Available

We are providing appointment banking at all of the locations listed above.
 
Private appointments can be set for needs such as loan closings, wire transfers, and access to safe deposit boxes.

To schedule an appointment please contact customer service at 800-244-7592, Monday through Friday 8:00 am to 8:00 pm, Saturday 8:00 am to 2:00 pm.