NEW ONLINE BILL PAY SYSTEM

We are pleased to introduce you to our new Online Bill Pay System, designed to improve your banking experience.


ACTIONS ARE REQUIRED BY YOU after July 18
 
  • Validate the correct account is selected to fund each Payee.   You may change the account to any other checking account you have with HarborOne by selecting the drop down.
  • Verify that your payee name(s) and address(es) are correct (Do not assume the payment will be electronic, a valid mailing address is required to ensure your payment is received)
  • Confirm your Bill Pay schedule is accurate and have the correct due date
    PLEASE NOTE:  In the new system, there may be a change to how some payments are processed, e.g., those that were paid electronically in the past may now be paid by check. To determine if your payments in the new system will be delivered electronically or by check, please do the following:
    • For recurring payments that were carried over please review the “Pending Payments” section and click the payment amount and you will see a screen that says “Electronic” or “Check”
    • If you are setting up a new payment when you add the dollar amount and click to send money a screen will display an icon that states “Electronic” or “Check”
  • IMPORTANT CHANGES TO PROCESSING PAYMENTSMost payments will be paid by paper check until the system learns your payment habits. Please verify the address on your payees against a current bill to ensured the payment arrives at the payee address
  • Account Withdrawalthe funds for your payment will be withdrawn from your account based on one of the following methods used
    • CHECK ISSUED- The system will issue a paper check and mail to the payee, Funds are withdrawn from your account when the payee cashes the check, similar to any other check you may write.
    • ELECTRONIC – Funds are withdrawn from your account when the electronic payment posts to the merchant.
  • Account BalanceFunds are not held once the payment is made, as noted above funds are withdrawn when the payment is processed, please ensure you maintain sufficient funds on the date the payment is due.  Insufficient funds fees will apply.

New Bill Pay System Enhancements & Features
 

  • Each payee can be paid from different HarborOne checking accounts (must be done before bill pay is in the processing stage)
  • Payment confirmation will display when and how the funds will be delivered (check or electronic)
  • Payments can be scheduled for the date when the payment should be received.
  • Requires minimal information to link bills. Login with your user ID and Password for each payee is no longer required
  • Setup auto payment for amount on ebill as sent by the merchant
  • Access a PDF copy of the invoice for those bills you have chosen to receive through paperless method from your biller
  • Extensive merchants now available
  • Payee added/modified
  • eBill due
  • eBill account changed
  • Payment due/past due
  • Payment sent & posted
  • Expedited payment sent/posted
  • Payment failure due to NSF
  • History will now carry over for 12 months
  • You can review the payment history for a specific payee
  • Payment status displayed prominently on main bill pay screen so that you know when your payment was received
  • Payment Inquiry – If you have a question about a payment that was processed, select that transaction from the activity for that merchant and click the Payment Inquiry link. A HarborOne representative will answer your question by a Secure Message within your online banking.
  • Last Payment Time – Some payments may be scheduled as late as 10:00 PM EST. The calendar will display the appropriate eligible payment date based on the merchant cut off time.
  • Expedited Payments – some merchants are eligible for a rush delivery or overnight check delivery. These options will be presented at the time you are setting up the payment. Fees will apply.
  • All of your reminders, pending payments, and recent payments are located in one screen. You no longer need to navigate multiple tabs
  • Payees can be sorted and grouped into categories created by you
  • You can hide categories for infrequently made payments
  • Stop payment – Payments with a status of pending can be cancelled. Check Payments can be stopped through your online banking account. Fees will apply.
  • Payment notes can be placed on the payment for personal use and are not shared with the payee
  • Add a memo to your payment and it will be delivered to the payee
  • Quicken/Quickbooks users that download information to their computer will not be impacted
  • Account Nicknames – If you had a nickname on your account this is now displayed under the merchant’s name.  Our new service allows you to group the merchants in any category you choose.


Our team is ready to help you to ensure a smooth transition to the new system.  If you have any questions or need help, please contact us at 800-244-7592 Option 4, 24 hours.