Card Manager FAQs
Card Manager is a service available within our mobile app. This service allows you to manage and protect your debit card.
What type of phones are supported by Card Manager?
If your phone or tablet has the ability to download the HarborOne application you will be able to access this service.
What type of cards are supported with Card Manager?
Card Manager supports our personal and business debit cards.
Can I use Card Manager to turn my debit card on or off?
You can temporarily turn your debit card on or off. However, if your debit card is lost or stolen, please contact customer service at 800-244-7592 to report it after you disable the card in Card Manager.
Is there a fee for using Card Manager?
No there is not a fee to use this service.
Can I block all international transactions?
Yes you can block all international transactions.
How long does it take for a control or alert setting to take effect?
Once you have made your selection it goes immediately into effect.
If I have an alert setup already, how do I add another one on the same card?
You must edit your current alert to add additional alerts. You will not be able to select create a new alert if one exists already.
How do I setup alerts if I have more than one debit card?
If you have multiple cards, you will need to setup alerts and rules for each one.
If I have multiple debit cards will I be able to access all of them?
Card Manager will show all debit cards linked to the accounts available in your online / mobile banking account.