Privacy and Security Center

Protect what matters most.

Peace of mind for your family and your wallet.

We're committed to helping you protect your account and personal information, so you can bank with confidence. Through secure banking solutions, 
tools that help you recognize scams, and resources to prevent and manage fraud, financial peace of mind begins here.

Scam Alerts

March 2024 | Scammers are placing ads on search engines. They’ll often appear at the top of your search results page and might include “Ad” or “Sponsored”. Remember, our ads will never lead to a login page.

January 2024 | Fraudsters are impersonating a HarborOne customer service phone number and making unauthorized calls to request account information. We will never ask for sensitive information (including your online banking credentials) over the phone, so if you receive such a call, hang up and report it to us immediately at 800-244-7592.

December 2023 Beware of a text scam targeting HarborOne Bank customers! Never click on suspicious links or assume a text message is from a trusted source. Scammers often spoof numbers of legitimate businesses to make spam texts appear authentic.

Security Tips 

Being informed is the first step to avoiding fraud. Explore these resources for recognizing, preventing, and combating fraud or scams. 
Here you can find helpful tips and methods to safeguard your personal and financial information.

Scams & Fraud  |  Online & Mobile Banking  |  Debit & Credit Cards  |  ID Theft

Spotting Scams & Preventing Fraud

Spotting Scams & Preventing Fraud

Online & Mobile Banking

Online & Mobile Banking

Debit & Credit Cards

Debit & Credit Cards

ID Theft

ID Theft

Account Security Features

Ready to take control of your account security? Enhanced security features can fortify your financial defenses and keep you informed of 
unusual activity on your account. Set up these features to stay ahead of risk and boost your account security.

Card Manager
Instantly lock or unlock your card, set spending limits, add geographic restrictions, block certain transaction or merchant types, and more. Learn more

Account Alerts
Stay in the know with real-time notifications about your account activity. Receive alerts for large transactions, balances, specific debit card transactions, and more. 

Mobile Wallet 
Pay the secure and convenient way. Mobile wallets use enhanced security measures—such as encrypting your card and transaction data—helping to protect your information. Learn more

VISA® Purchase Alerts for Debit Cards
Stop fraud in its tracks with real-time text or email alerts when you pay with your HarborOne VISA® Debit Card.  Learn more


Your vigilance and prompt action play a crucial role in protecting your accounts. If you suspect fraudulent activity on your account, 
take action as soon as possible. Use the contact resources below to help navigate and resolve any security concerns.

Who to Contact

Lost or Stolen Debit Cards

Card Services Fraud Prevention 

Account Fraud

HarborOne Customer Service

Identity Theft

Federal Trade Commission 

Financial Education

Knowledge is one of your best defenses against fraud and cyber criminals. The Financial Education Center is here to equip you with the confidence you need to recognize and prevent fraudulent activities.

Start Learning

View Our Privacy Policy

View Our Privacy Policy

Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and Income
  • Account Balance and Transaction History
  • Payment History and Credit Scores
How?All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons that HarborOne Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes HarborOne Bank share?Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes — to offer our products and services to youYesYes
For joint marketing with other financial companiesYesYes
For our affiliates’ everyday business purposes — information about your transactions and experienceYesYes
For our affiliates’ everyday business purposes — information about your creditworthinessYesYes
For our affiliates to market to youYesYes
For nonaffiliates to market to youYesYes
To limit our sharingPlease Note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Questions?Call 800-244-7592 or go to any of our convenient banking center locations
Who we are
Who is providing this notice?HarborOne Bank
What we do
How does HarborOne Banking protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does HarborOne Banking collect my personal information?We collect your personal information, for example, when you
  • Open an account or Apply for a Loan
  • Use your debit card or Make deposits/withdrawals
  • Give us your income information
Why can't I limit all sharing?Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else?Your choice(s) will apply to everyone on your account unless you tell us otherwise.
AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies.
  • Our affiliates include financial companies such as our Mortgage Company.
NonaffiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Non-affiliates we share with include insurance companies and investment agents.
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include credit card companies.

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